After years of loyalty to a company and their product, I think my relationship with blackberry is about to end. It is funny to think how many people I influenced as an early adopter back in 1998 when the company I was at switched from Motorola pagers to a new product called “blackberry”. I think I’ve had every model and still pay for an enterprise server and support. Below is my email to Tier 2 support at RIM.
Attention: Supervisor of Tier 2 Support
I would like to first thank the people that took the time to help me on
Sunday and Monday. We struggled with back-ups, upgrading the operating
system, and restore. This all started with 2 issues: 1 -an update to the
facebook app, and 2 – the phone shutting down intermittently and draining
the battery when checking voice mail or taking a call. The problem
happened again, and I was walked through logging process. I was asked to
email when it happened again and email bb support, where someone would
call back to examine the log. I emailed yesterday and again this AM a
specific time. After no return call, I called and the person was not
familiar with the case. I asked if one of the people that had worked on
it was available. I have been a blackberry user since 1998. I have been
the advocate for 4 companies moving to blackberry, not counting companies
I am an advisor or board member. It has gotten harder to remain loyal to
a product that has failed to keep up with current feature and function
offered by other mobile devices. Often, many of my colleagues make fun of
the fact I am still on blackberry. I would appreciate a call from someone
that can look at the log. It is coming to the time where I finally just
bail on blackberry and buy and android or apple. It used to be that BB
offered amazing quality products and support. The first response from a
south american call center post dealing with ATT support was terrible.
Your own tech person in S. America is not even using a blackberry. I am
available for about 30 minutes, then not till tonight or over the weekend.