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Virgin America (Part 3) – They really do not get it!


Last night I sent the following to Virgin America:

You indicated "Your comments are really important to us and we’ll write back as soon as we can, within the next 21days". It has been 44 days!  Please call or email. This is not acceptable customer service.

Virgin America responded:

This message has been sent automatically to let you know that we have your e-mail, so please don’t reply to this address. Your comments are really important to us and we’ll write back as soon as we can, within the next 21days.

They do not get it!  You can move to the Internet and encourage your customers to use the Internet to transact, but somewhere along the line, you need people.   Customer Service Rating:  F

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