Amazing if you do reach the right person and they are empowered to resolve customer problems. I have to give Verizon an A+ in this department. Trying to get through their voice mail and push buttons to talk to a live person was a pain, but once I did reach someone, it was delegated, Ms Evans was professional, requested documentation, and copies of emails, and offered a satisfactory resolution in less than 8 hours. Koodos to Verizon customer service.
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