TheParagraph size "Stupid Business Decision of the Week" goes to SONY! I just purchased a new super-duper laptop, the SONY SZ480 which came with a "ATT/CINGULAR 2 MONTH TRIAL".
While traveling, the wireless did not work. After spending about 2 hours on the phone with tech support, the wireless works, but was running slow and then dropping. I called back (another hour), to download drivers, and all sorts of fixes. It was working again, but still really slow. I asked the tech support guy, Dave, who finally admitted that the Cingular Network was just a little faster than dial-up.
So, here’s the deal. You buy a terrific computer with a built in wireless card that hooks up to the slowest network out there! What were they thinking. Cingular should be ashamed to be offering such a bad product, and SONY made a terrible decision to offer this instead of Verizon or SPRINT. So for an extra few bucks you might get from Cingular, you cost yourself 4 hours of tech support, a dissatisfied customer, and earned the "Stupid Business Decision of the Week Award"!
QUESTION: What city was I in? ANSWER: LA, NY, Seattle, and Chicago.
Question: Did you tell SONY you were going to BLOG this? Answer: YES! I begged them to have a supervisor call. I was recorded on the customer service call. I strongly suggested they have someone call and explain why they selected to include Cingular in this otherwise fine piece of equipment.
Wireless broadband access anywhere, anytime for your laptop using a PCMCIA card.
TAGS: SONY, CINGULAR, AT&T, ATT, VERIZON, SPRINT, Broadband Internet, wireless broadband, Cingular Wireless, Sprint Communications, PCMCIA card, Verizon Communications Inc., laptop computer, wireless, broadband