Robert Reich, the Secretary of Labor under President Clinton, breaks down how the economy went from
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Robert Reich, the Secretary of Labor under President Clinton, breaks down how the economy went from great to horrific in six simple steps. Let me know what you think.
Over the years, I have used various digital platforms. It started when I was in the business and speaking at conferences. Many I needed to become familiar with to learn what the user experience was, s
It is amazing how many companies spend millions building a brand on advertising and hiring great employees, but fail miserably in customer care. United is my poster child of the week for bad customer