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PLAXO Challenge – The start of trying to update contacts




I have joined PLAXO Preium service to try and figure out a way to update contacts.  First line of contact with Plaxo was INDIA – I do not speak India.  Have emailed the CEO and Head of Client Service.  Below is the online chat.  Will see what happens.


1:02:53 PM System says, Connected to cschat.plaxo.com


1:02:53 PM System says, Session ID: 27517


1:02:54 PM S says, Initial Question/Comment: contacts


1:03:14 PM System says, Plaxo Support – Marlin has joined this session!


1:03:14 PM System says, Connected with Plaxo Support – Marlin


1:03:26 PM Plaxo Support – Marlin says, Hello Scott


1:03:28 PM Plaxo Support – Marlin says, Welcome to Plaxo Chat support.


1:03:30 PM S says, i would like to speak with an expert in the US about my contacts


1:03:42 PM S says, i have over 30,000 contacts


1:03:45 PM S says, in outlook


1:03:50 PM S says, in multiple directories


1:03:55 PM Plaxo Support – Marlin says, Okay


1:04:10 PM S says, i would also like to search inbox and sent mail


1:04:10 PM Plaxo Support – Marlin says, Before I proceed, may I have your email address please?


1:04:36 PM S says, for contacts not in contacts


1:04:41 PM Plaxo Support – Marlin says, Okay.


1:04:42 PM S says, scottc@dimestore.com


1:04:51 PM S says, in addition


1:05:04 PM Plaxo Support – Marlin says, I will surely look into this issue.


1:05:04 PM Plaxo Support – Marlin says, Thank you for providing us the information.


1:05:06 PM Plaxo Support – Marlin says, Please give me a minute, while I verify our records.


1:05:20 PM S says, my emauk box is very large (over 7 gig)


1:05:48 PM Plaxo Support – Marlin says, Thank you for your patience.


1:05:49 PM S says, there are about 70,000 emails


1:05:55 PM S says, in inbox


1:06:04 PM Plaxo Support – Marlin says, I am sorry, I will not be able to transfer your chat to one of the US expert.


1:06:06 PM S says, going back over 7 years


1:06:12 PM Plaxo Support – Marlin says, However, I can help you with the issue.


1:06:25 PM S says, can you tell me how i would speak with an expert


1:07:07 PM Plaxo Support – Marlin says, You can call us to our toll free number 1-866-GO-Plaxo


1:07:32 PM Plaxo Support – Marlin says, Is there anything else I may assist you with?


1:07:50 PM S says, what is the email to contact them


1:08:03 PM Plaxo Support – Marlin says, You can send an email to vip@plaxo.com.


1:08:34 PM Plaxo Support – Marlin says, Once we receive your email, we will respond to you with the earliest.


1:08:49 PM Plaxo Support – Marlin says, Is there anything else I may assist you with?


1:10:54 PM Plaxo Support – Marlin says, Scott, are you there?


1:13:47 PM Plaxo Support – Marlin says, Sorry, I haven’t heard from you for sometime. Hence, I ‘m going to close this chat session. You can always open another session by clicking on the Plaxo Live Chat icon on our website. You can also send us an email to vip@plaxo.com.


1:13:52 PM Plaxo Support – Marlin says, Thank you for contacting Plaxo Chat support.


1:13:57 PM Plaxo Support – Marlin says, You have a great day!


1:13:57 PM Plaxo Support – Marlin says, Bye.


1:14:02 PM System says, Plaxo Support – Marlin has left this session!


1:14:02 PM System says, The session has ended!

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