She left yesterday in the afternoon. While happy and confident she is well prepared for her next life experience, Madeleine and I miss her tons. She did email she made it. No details yet. And now, we are "empty nesters". A new chapter in our lives. Pics of NBC and her bags in photo albums on the side.
Over the years, I have used various digital platforms. It started when I was in the business and speaking at conferences. Many I needed to become familiar with to learn what the user experience was, s
It is amazing how many companies spend millions building a brand on advertising and hiring great employees, but fail miserably in customer care. United is my poster child of the week for bad customer
