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Joined Facebook

As a result of several people in the digital world I do business with sending me invites, I decided it was time to join facebook.  To see scott cohen on facebook, you need to be a member — but the link is

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Over the years, I have used various digital platforms. It started when I was in the business and speaking at conferences. Many I needed to become familiar with to learn what the user experience was, s

Call Centers in Manilla Philippines – UNITED AIRLINES

It is amazing how many companies spend millions building a brand on advertising and hiring great employees, but fail miserably in customer care. United is my poster child of the week for bad customer


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