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Facebook – added 5 favorite movies to my profile

The Great Escape, The Godfather, Leap of Faith, Big Night and Braveheart – missing One Flew Over the Cuckoo’s Nest and Pieces of April

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Digital Presence

Over the years, I have used various digital platforms. It started when I was in the business and speaking at conferences. Many I needed to become familiar with to learn what the user experience was, s

Call Centers in Manilla Philippines – UNITED AIRLINES

It is amazing how many companies spend millions building a brand on advertising and hiring great employees, but fail miserably in customer care. United is my poster child of the week for bad customer

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