Shortly after noon on July 8, comes the moment that can be called 12:34:56 7/8/9. Happens only once…in history – ding! I believe it will not happen for another 1000 years. Actually, this Cosmic Variance will not happen again till 2090, another 81 years, when the number is 12:34:56 7/8/90
Over the years, I have used various digital platforms. It started when I was in the business and speaking at conferences. Many I needed to become familiar with to learn what the user experience was, s
It is amazing how many companies spend millions building a brand on advertising and hiring great employees, but fail miserably in customer care. United is my poster child of the week for bad customer
