The airlines are a mess. I was supposed to fly out to SD yesterday for a meeting, and again, a flight gets canceled with no notice or call. My profile has all the info. I signed up for notifications. This is really bad. You pay for car services and still end up with missing the boat (or plane as it was).
In addition, virgin sent the following email, only to NOT Follow-up as they promised! It was a good move by whoever runs customer service to manage expectations when you file a complaint or have a bad experience, but come on guys. Respond. I would award the "poor business award of the quarter’ to Virgin America, but….
their email to me:
—–Original Message—– From: Customer.Relations.US@fly.virgin.com [mailto:Customer.Relations.US@fly.virgin.com] Sent: Wednesday, October 31, 2007 1:01 AM To: Scott Cohen Subject: Re: from my BLOG – BAD CUSTOMER EXPERIENCE!
Thanks for writing to us.
This message has been sent automatically to let you know that we have your e-mail, so please don’t reply to this address. Your comments are really important to us and we’ll write back as soon as we can, within the next 21days.
Please feel free to take a look at our website as it tells you everything you need to know about the customer relations and baggage claims service. The address is http://www.virgin-atlantic.com/en/us/customerrelations/index.jsp.
Virgin Atlantic Customer Relations